Documenting procedures

Whether you're managing a documentation project or tasked with the actual
writing, you'll need to address key issues to efficiently document, update or convert your operational (task-oriented) procedures.

This session surveys these issues:

• Elements of a procedure
• Elements of a procedures manual
• Why document procedures?
• Choose an appropriate format
• Use existing resources
• Negotiate realistic deliverables
• Estimate costs and effort
• Identify and write to your audience
• Repeat simple patterns in your writing
• Carefully review and proofread your manual
• Implement sign off and sign-off sheets

DOCUMENTING PROCEDURES 00